General Booking Information

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Payment can be made by Visa, MasterCard, or Amex. Non-refundable card surcharges may apply.

Please note: All tickets purchased through Sydney Harbour Escapes are non-refundable. 

We will send you a ticket confirmation and your ticket with all the details you will need. 

The next step is for you to sit back, relax and look forward to a wonderful charter on Sydney Harbour.
 

Sydney Harbour Escapes Ticketed Cruise Terms & Conditions

This agreement is for ticketed boat cruises by the Charterer, operated by the Operator (see Parties below) and covers the rights and obligations of the Parties.
1. Definitions
Charter - the cruise for which the Charterer is paying and the Operator is providing
Charterer - the client of the Operator, who is paying for the Charter
Charterer's Group - all the passengers who will take part in the Charter
Master - the qualified person in charge of the vessel
Operator - the person or organisation providing the vessel for the Charter and to whom the money is being paid by the Charterer
2. Parties
(i) Sydney Harbour Escapes Pty Ltd of 594 New South Head Road, Rose Bay NSW 2029, ph (02) 9328 4748, fax (02) 9328 4707 e-mail info@sydneyharbourescapes.com.au the Operator, and
(ii) the authorised representative of the “Organiser” as stated under the Client Contact section of your Ticketed Cruise Contract.
3. Terms
(i) Full payment of the agreed total amount is to be paid to secure your tickets.
Please note refunds do not apply to ticketed charter events.
(ii) Method of payment may be by eftpos, Electronic Funds transfer or credit card (Visa, MasterCard and AMEX). Merchant fees apply.
(iii) Please note refunds do not apply to ticketed charter events.
4. Limit of Liability
(i) It is a condition of the Charter that the liability of the Operator, its servants, agents and sub-contractors is agreed to be limited in accordance with the Limitation of Liabilities and Maritime Claims Act 1989 (Cth).
(ii) To the extent permitted by law, any liability of the Operator for a breach of any provisions of this agreement or related obligations shall not exceed re-supply or the payment of the cost of re-supply of the service in question.
5. Damage to the Vessel
The Charterer shall indemnify the Operator in respect of any loss or damage to the vessel or its equipment or fittings howsoever caused by members of the Charterer’s group, fair wear and tear excepted.
6. Indemnity
The Charterer agrees to indemnify and hold harmless the Operator, its agents and employees, from and against any and all losses, claims, actions, costs expenses, fees, damages, fines and liabilities (including reasonable legal fees) caused by any negligent act or omission by the Charterer or members of the Charterer’s group.
7. Force Majure
The Operator will be free from liability for failing to perform hereunder due to industrial action, unsuitable weather conditions, technical problems or other events beyond the Operator’s reasonable control.
8. Cancellation
In the event of cancellation by the charterer, no refunds will be given.
9. Duration of the Charter
(i) The duration of the Charter includes the time taken to embark and disembark passengers.
(ii) The Operator is not responsible for any delays caused by the late arrival of passengers or delays at the wharf caused by crowds, the arrival of other vessels or any
other item beyond its control. It is similarly not responsible for delays at the point of disembarkation for reasons outside its control.
(iii) The operator reserves the right to pull in to the point of disembarkation 10 minutes prior to the scheduled time for disembarkation, at which point music will be switched off.
10. Suitability of the Vessel
(i) It is the responsibility of the Charterer at the time of booking to ensure that the vessel being booked is suitable to the charterer and the Charterer’s Group.
11. Charter Course
Operator reserves the right, at its sole discretion or of that of the Master, to vary the agreed course because of weather, traffic or any other cause which the Master believes is justified in the interests of the safety of passengers, crew and other vessels, at the Master's sole discretion. No guarantee can be given on ticketed event cruises in relation to vessel position, views and location during the event.
12. Substitution of a Vessel
In the unfortunate event of a breakdown, the Operator may substitute another vessel for the one originally contracted for and shall incur no penalty provided that the substituted vessel satisfactorily provides the service originally contracted for by the Charterer.
13. Alcohol (unlicensed vessels)
Rowdy or unruly behaviour, as a result of excessive consumption of liquor, is against the Responsible Service of Alcohol (RSA) Law and offenders may be liable to prosecution. All leftover alcohol will need to be removed from the vessel. Given that the vessel is not licensed, it is the responsibility of the Charterer to ensure that the RSA Laws are complied with, in particular, to ensure that alcohol is not served to those in the Charterer's Group who have already had a sufficient amount, are intoxicated or who are under the age of 18 years.
If the ticket package does not include food, substantial food (For example, cold meats, salads, seafood and bread) must also be brought on board all BYO vessels by the Charterer. If you arrive without substantial food you may not be able to board the vessel. If any of the Charterer's Group exhibits any of the following behaviour: Aggressive or anti-social behaviour - inability to walk unaided - vomiting - slurring their words - shouting drinks for others over-generously will be deemed to have had a sufficient amount of alcohol.
If the Charterer or any members of the Charterer's Group exhibit the above behaviour, the Master may, at his sole discretion take the following action:
(i) Berthing the vessel at the nearest safe location and discharging the offending passengers;
(ii) Summon the Water Police to remove offending passengers;
(iii) Negotiate with the Charterer to agree on some other course of action to resolve the problem, which course of action must be satisfactory to the Master.
If the Charter is terminated early, as a result of any of the above behaviour, no money will be refunded to the Charterer or any discharged individual.
Note also that it is an offence for individuals to carry open liquor from the vessel on disembarkation. Therefore, 10 minutes before the end of the Charter, alcohol service will cease so that all bottles and cans can be repacked into the containers in which they were brought on board, for removal by the Charterer.
14. Alcohol (Licensed Vessels)
Rowdy or unruly behaviour, as a result of excessive consumption of liquor, is against the RSA Law and offenders may be prosecuted. As the licensee, the Operator has onerous responsibilities for the responsible serving of alcoholic drinks, in particular, to ensure that alcohol is not served to those in the Charterer's Group who have already had a sufficient amount, are intoxicated or who are under the age of 18 years. If any of the Charterer's Group exhibits any of the following behaviour: Aggressive or anti-social behaviour - inability to walk unaided - vomiting - slurring their words - shouting drinks for others over-generously will be deemed to have had a sufficient amount of alcohol.
15. Restricted Areas
Hiring of this vessel does not give you access to cabins and some other restricted areas of the vessel, unless with permission of the captain or as specified on your Ticketed Cruise Contract.
16. Unlawful Behaviour
Nudity, prostitution and illicit drugs are prohibited as per Australian law.
17. Jurisdictions and Choice of Law
The law of New South Wales governs this agreement and the parties agree to submit to the jurisdiction of the Courts of New South Wales in respect of any dispute arising between them.
18. Weather
Sydney Harbour Escapes Pty Ltd and the Operator cannot guarantee the weather conditions for any ticketed cruise events.

Information last updated 22/07/2018